Last updated: 7 November 2026

1. Introduction

Welcome to Make My Health, a product of NEOLEN SERVICES PRIVATE LIMITED. These Terms of Use (also called terms and conditions) govern your use of our website, our mobile app and our services. By accessing or using our services, you agree to be bound by these terms.

2. Services

Make My Health provides an AI personal health assistant that helps you understand health information from connected devices and records you choose to add. It is not a medical device and does not diagnose, treat, or prevent any disease. Our services are for general wellness and are not a substitute for professional medical advice, diagnosis, or treatment.

3. User accounts

To access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Medical disclaimer

Make My Health is not a medical device and does not diagnose, treat, or prevent any disease. The information provided by our AI assistant and website helps you understand your health. It does not replace your doctor. Always consult a qualified healthcare professional about medical concerns. If you think you may have a medical emergency, contact your local emergency services immediately.

5. Payment and refunds

Certain services may require payment. All payments are securely processed. App subscriptions, the free trial and automatic renewal are described in section 10. Refunds are described in section 10 and on our Refund Policy page.

6. Intellectual property

All content, features, and functionality of our services are the exclusive property of Make My Health and are protected by copyright, trademark, and other intellectual property laws.

7. Termination

We reserve the right to terminate or suspend your account and access to our services at our sole discretion, without prior notice or liability, for any reason whatsoever.

8. Changes to terms

We reserve the right to modify these terms at any time. We will provide notice of any significant changes. Your continued use of the service after such changes constitutes your acceptance of the new terms.

9. Age

You must be 18 or older. The app asks for your date of birth before health features are available.

10. App subscriptions and auto-renewal

The app offers one auto-renewing subscription, billed monthly. The app shows the plan's name, length and price before you buy.
Payment is made through your Apple App Store or Google Play account, in your local currency. Prices may vary by country.
New subscribers get a 7-day free trial. When the trial ends, the subscription you chose starts and you are charged, unless you cancel at least 24 hours before the trial ends.
Your subscription renews automatically at the end of each period, for the same length and price, unless you cancel at least 24 hours before the current period ends. Your account is charged for the renewal within the 24 hours before the period ends.
You can manage or cancel your subscription at any time in your App Store or Google Play account settings. When you cancel, you keep access until the end of the period you have paid for.
Refunds for app subscriptions are handled by the store that billed you, under its refund policy.
If you buy on an Apple device, your use of the app is also governed by Apple's Licensed Application End User License Agreement (EULA). If these terms and Apple's EULA conflict for an app bought from the App Store, Apple's EULA applies to the extent required.
Doctor-led programs and Razorpay checkout are available in India only.

11. Governing law

These terms are governed by the laws of India. If a consumer protection law in your country gives you rights that cannot be waived, those rights still apply.

12. Not a medical device

The app provides wellness education and tracking. It does not diagnose, treat, or prescribe. AI replies are labeled as AI. Get emergency help from local services, not from the app.

13. Contact us

If you have any questions about these Terms of Use, please contact us at support@makemyhealth.app.