Last updated: 4 October 2026

1. Introduction

Make My Health, a product of NEOLEN SERVICES PRIVATE LIMITED ("we," "our," or "us"), respects your privacy and is committed to protecting your personal data. This privacy policy explains how we look after your personal data when you visit our website or use our services.

2. Data we collect

We may collect, use, store, and transfer different kinds of personal data about you, including:

Identity data: Name, username, date of birth.
Contact data: Email address, telephone number, billing address.
Health data: Information about your health conditions, medications, diet, and lifestyle habits that you provide to us or track through our app.
Technical data: IP address, browser type, device information.

3. How we use your data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data to:

Provide and manage your account and our services.
Personalize your experience and deliver relevant health recommendations.
Communicate with you about your account, updates, and offers.
Improve our website, products, and services.

4. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees, agents, and other third parties who have a business need to know.

5. Data retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, or transfer of your data.

To exercise your right to erasure, you can permanently delete your account and personal data at any time, whether or not you have the app installed, by visiting our delete your account page.

7. Legal bases and your region

If you are in the EU or UK, we process account data to perform our contract with you, and health data only with your explicit consent. You can withdraw that consent in the app. You may access, correct, delete, or export your data, and you may complain to your local authority. If we have no establishment in the EU, we will appoint an EU representative under GDPR Article 27 before we offer the app in the EU. Until that appointment is published here, the app should not be marketed in the EU.

If you are in India, the Digital Personal Data Protection Act applies. You may request access, correction, or erasure, and you may contact our grievance officer at privacy@makemyhealth.app.

If you are in California, you may request access to, correction of, or deletion of personal information, and we do not sell personal information. Washington, Nevada, and Connecticut consumer health data rights are described on our consumer health data page.

8. International transfers

Make My Health is operated from India. Health and account data may be stored on our servers and processed by Sentry, Amplitude, AppsFlyer, Meta, Firebase, VideoSDK, and our AI model providers. Where EU or UK data is transferred to India or the United States, we use Standard Contractual Clauses and keep a list of processors available on request.

9. Advertising

We do not sell your data to advertisers, insurers, or anyone else. We do not send health, condition, or diagnosis details to advertising networks. Advertising measurement runs only if you opt in. In the EU and UK that opt-in is off until you turn it on.

10. Children

The app is for people aged 18 and over. We do not knowingly create accounts for children.

11. Contact us

If you have any questions about this privacy policy or our privacy practices, please contact us at privacy@makemyhealth.app.

Privacy policy